Support
Support
We answer in person during beta. Tell us what's happening and we'll get back within a day — faster on auction night.
Common issues
I can't sign in
A code lasts five minutes; you can ask for another after 30 seconds, up to five an hour, and five wrong entries lock that number for a while. If the screen has gone quiet you have probably hit one of those limits — waiting an hour clears it. Check the number you typed and your spam folder or SMS filters, and email us if you are still stuck.
Something's wrong on auction night
Pause the auction from the cockpit — spectators see a calm message, and nothing is lost. Then email us with AUCTION NIGHT in the subject.
A payment or receipt looks wrong
The ledger is never edited — corrections are new entries. Check the case and document register first, then reach out if it still looks off.
I can't see the money desk
The settlement and finance desks need their own grant — owning an organization isn't enough. Ask your organizer to grant it.
Reporting a bug
The fastest way is Report a problem — in the footer of every public page, and in your account menu once you're signed in. Open it on the page that went wrong: it sends us that page's address, your device and browser, and a screenshot you can check or remove first. In the report, tell us:
- What you were doing, step by step, when it happened.
- What you expected, and what happened instead.
- The competition or organization name, if it's about one.
Running version 5864a9eb7a8d. What changed lately is in the release notes; how the platform is protected is on Security. There is no status page yet — if DesiAuction seems down, email us with AUCTION NIGHT in the subject.
Email a person
Put AUCTION NIGHT in the subject if it's live — those go to the front of the queue. Include your tournament name if you have one.
Replies within a day during beta
Grievances
DesiAuction is a product of Eventztree Private Limited.
- Grievance Officer
- Navrangi Vishnoi
navrangi@desiauction.in
+91 97849 84135 - Privacy contact
- privacy@desiauction.in
Complaints are acknowledged within 24 hours and resolved within 15 days. Full operator details