Grievance Redressal

If something about DesiAuction has gone wrong for you — your data, a payment, another person's conduct, a decision an organizer made using the platform, or anything we have done — this is how to raise it and what we will do about it.

How to raise a grievance

Write to support@desiauction.in with GRIEVANCE in the subject line. Tell us what happened, when, and which tournament it concerns — the season name is usually enough for us to find everything else. If it concerns your personal data specifically, privacy@desiauction.in reaches the same people and keeps it in one thread.

What we commit to

• We acknowledge your complaint within 24 hours of receiving it, with a reference you can quote.
• We resolve it within 15 days, and tell you what we did. If we cannot, we tell you why and what happens next — within the same 15 days, not after them.
• A request to take down content about you, where the law requires it, is acted on within 72 hours.
• We keep a record of every grievance and its outcome. Nothing is closed by going quiet.

What we cannot resolve

We record what happens on the platform; we do not run your tournament. A dispute about a bid your own auctioneer accepted, a payment between you and your organizer, or a selection decision, belongs with the people who made it — and the ledger will show you exactly what was recorded, which is usually what the argument needed. We will help you read it. We will not change it: nothing on the ledger is edited after the fact, by anyone, including us.

If we have not resolved it

A complaint about your personal data that we have not resolved to your satisfaction can be taken to the Data Protection Board of India, under the Digital Personal Data Protection Act, 2023. A consumer complaint can be taken to the National Consumer Helpline or the consumer commission with jurisdiction over you. Raising it with us first is not a condition of either, but it is usually faster.

Grievance Officer

Operator

Eventztree Private Limited

Registration

U92419RJ2022PTC082398

Registered address

P.No. 21 B, Ganesh Vihar, Nirman Nagar, Jaipur, Rajasthan 302019, India

Grievance Officer

Navrangi Vishnoi, navrangi@desiauction.in, +91 97849 84135